Return & Refund Policy
At Kumar Jewellers, your satisfaction is our top priority. Please review our simple and transparent policy for returns, replacements, and refunds.
Mandatory Unboxing Video
For security and fraud prevention, a continuous, unedited unboxing video is strictly mandatory for all claims regarding damaged products, missing items, incorrect products, or empty packages.
- Must clearly show the sealed package before opening.
- Must clearly show the shipping label.
- Must capture the complete unboxing process without cuts.
- Claims submitted without a valid video will not be accepted.
Return Eligibility
Incorrect or Damaged Product
If you receive a wrong or damaged item, notify us within 48 hours of delivery.
Requires the mandatory unboxing video and clear photographs.
Quality Concerns
For any concerns regarding craftsmanship or quality, please contact us within 3 days of receiving your order.
Subject to review by our quality team.
Non-Returnable Items
- Customized or personalized jewellery
- Engraved products
- Made-to-order jewellery
- Items damaged due to misuse or normal wear
- Products altered or repaired by third parties
- International orders (unless damaged/incorrect)
The Process
Contact Us
Email or call our support team within the eligible timeframe. Provide your Order Number, Reason for return, Photos, and the Unboxing Video.
Verification & Return
Once verified, we will share return instructions. Return the item in its original packaging with the invoice and any certificates.
Inspection & Resolution
Our quality team inspects the returned product. If approved, we will process a replacement or a full refund.
Refund Timeline
Approved refunds are processed to your original payment method within 7–10 business days. Time to reflect in your account depends on your bank.
Replacement Timeline
Approved replacements are generally delivered within 5–7 business days depending on your location.
Important Notes
- Return shipping charges are borne by the customer unless the return is due to our error.
- Original shipping charges are non-refundable unless the error is ours.
- In the event of an order cancellation or return requested by the customer where no defect or error exists, a 5% deduction from the total bill will be applied, and the remaining amount will be refunded.
- Products must be completely unused to qualify for a return.
- We reserve the right to reject any return request that fails our inspection or violates policy conditions.